Frequently Asked Questions
What is UDIG?
What is the Flathead Valley Utility Coordinating Council?
Does UDIG locate everything that is buried?
What is the Montana One Call Center?
Who is One Call Locators?
What is UDIG?
UDIG is the recognized One Call Locate Center serving all of Flathead
County, most of Lincoln County, and parts of Sanders and Lake County.
The UDIG system is administered by the Flathead Valley Utility Coordinating
Council (FVUCC).
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What is the Flathead Valley Utility Coordinating
Council?
The Flathead Valley Utility Coordinating Council is a non-profit corporation
whose members are owners of buried facilities within the UDIG service
territory. The FVUCC, Inc. contracts the Montana One Call Center to provide
"One Call Locate Center" services.
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Does UDIG locate everything that is buried?
No, UDIG doesn't locate anything. UDIG is a program that strives to serve
as an efficient communications channel between excavators and the owners
of buried facilities that could be damaged during an excavation. The owners
of the underground facilities are the entities that are required by law
to provide information about location of their buried systems. These owners
may send their one employees to provide this information or they may contract
a private company such as One Call Locators, Inc. to do that for them.
In addition, UDIG members only mark their property. Privately owned power
lines, gas lines, sewer service lines, septic tanks, water lines, satellite
cable lines, private phone lines, underground sprinkler systems, etc.
are not marked. The owner of those buried facilities is responsible for
identifying their location.
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What is the Montana
One Call Center?
The Montana One Call Center is the answering service that picks up the
phone when you call UDIG at 755-8344 or 1-800-551-8344. The Montana One
Call Center is a private firm located in Kalispell, Montana, that contracts
to provide Call Center Services. This is essentially an answering service
that receives calls from excavators or anyone that has called UDIG to
request that the location of underground utilities be identified to enable
a safe excavation. The Montana One Call Center then notifies FVUCC members
that have buried facilities in the general area of the excavation. The
Montana One Call Center does not have access to detailed information about
the location of underground utilities and other buried facilities. In
addition, the Montana One Call Center does not have detailed information
about the status of the field activity related to response to a locate
request. The Montana One Call Center is the single point contact that
receives notifications about proposed digging and excavations and notifies
any FVUCC members that have buried facilities. The Montana One Call Center
is the single point contact that will notify FVUCC members if an excavator
calls back to seek further information about a line location request.
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Who is One Call Locators?
One Call Locators, Inc. is a private company that contracts to perform
line locates for utilities and other owners of underground facilities.
They are not UDIG. They are not the One Call Locate Center.
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